Selectsoft Online
Selectsoft Online
Selectsoft® Official Store "…selecting the best of software downloads"
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Help & FAQs
 
Q
What is your General Terms & Privacy Policy?
A
Our General Terms & Privacy Policy is located here.
Q
What is your Return and Exchange Policy?
A
We offer a 30-Day Money-Back / Exchange Guarantee on all Digital Downloads and Physical Product Shipments. Simply follow the direction in our Return Policy.
Q
Where do I print your exchange/return form?
A
Please print the return exchange form here http://www.selectsoftnow.com/returns/
Q
Can I fax in my Credit Card number and Order?
A
Yes! Please print the Fax Order Form here http://www.selectsoftnow.com/cc-form/
Q
Can I pay by Money Order or Check?
A
Yes! Please print our Check Form here http://www.selectsoftnow.com/check-form/
Q
Do you accept purchase orders?
A
Yes! We accept purchase orders from Schools & Libraries. http://www.selectsoftnow.com/check-form/
Q
I have a problem with my checkout.
A
If you are experiencing an error with the "AVS" Address not Verified, please click on "My Profile", click "Modify" to edit your correct billing address and resubmit a New order. Please Contact Us if you have additional questions.
Q
How safe & secure is your checkout?
A
We use 128-bit secure SSL encryption with a leading certificate provider, Equifax. All data that is transferred in our secure area is encrypted using 128-bit secure SSL encryption.
Q
I got an error "Website Certified by an Unknown Authority.
A
It may be possible that your browser did not recognize the Certificate Authority that issued the site's certificate. Click on "Examine Certificate..." to verify. If it is issued to www.selectsoftnow.com by Equifax then it is valid. Click Close, then select "Accept this certificate permanently" then click "OK".
Q
How soon will a "Digital Download" be available?
A
The "Digital Download" will be instantly available as soon as your payment is received through our secure online system and your credit card is successfully charged. You have up to 7 days to "Download Now" under "My Orders" after you've logged in.
Q
How long does it take for my "Physical Shipment" to arrive?
A
Our warehouses are in California. Generally it takes between 1-2 days to ship, and 7-10 days for delivery depending on your location. We ship via United States Postal Service First Class and Media Class mail. Some larger orders maybe shipped via UPS.
Q
If I order a "Physical Shipment" do I get a "Digital Download" free?
A
"Physical Shipments" are separate from "Digital Downloads". Ordering a "Physical Shipment" item does not entitle you to a free "Digital Download" and vice-versa. Each item is paid separately although the title name is the same.
Q
Do I have to pay Sales Tax for "Digital Downloads"?
A
If you are located in California you will need to pay sales tax on either "Digital Downloads" or "Physical Shipments" items.
Q
Do you ship "Physical Shipments" Internationally or to Canada?
A
Sorry, we do not ship "Physical Shipments" internationally nor to Canada. Please purchase a "Digital Download" product for instant product access and burn a copy of the program for a backup.
Q
How do I unsubscribe from your mailing list?
A
We comply to the Can-Spam Act by providing an unsubscribe link from each email that we send you. If you are having trouble unsubscribing, please Contact Us.
Q
What is the Try Demo download link?
A
Our Try Demo download links are FULL working versions with a 30 minute time limit. You get to experience the full functionality of the program. You have the option to purchase and activate it without downloading the program again. Return policy varies.
Q
Where do I find Free Downloads and Free Games?
A
We have Free Downloads with every Try Demo link that's available. These are Free Full Working versions with a 30 minute time limit. Try it Before you Buy It! We also have Free Online Games playable on the web here.
Q
What are cookies? How do I enable cookies?
A
You need to have cookies enable to be able to login to our website. Using Internet Explorer, select "Tools" from the menu, then "Internet Options". Select the "Privacy" tab on the options screen, then set the slider to "Medium" to block unwanted 3rd party cookies while enabling the current website's cookies.
Q
What are your Free Games?
A
Our free games can be played online with browser that support Flash. Click here to find our list of free web games that you can play online.
Q
Why can't I play the free games play on my computer?
A
Your computer either does not have Flash or Shockwave installed or you have Flash / Shockwave disabled. Please install the latest Flash and Shockwave from Adobe. If you have it installed, please see below.
Q
I have Flash / Shockwave installed. How do I enable it?
A
In Internet Explorer, Under "Tools" Menu, Select "Internet Options" and then select the "Security" tab, then select the "Internet" zone. Depending on your O/S you will either see a slider tab, or you will have to click on "Custom Level..." choose Medium Level. ActiveX must be enabled to use Flash or Shockwave.
Q
Can I sell your games or charge people to play them?
A
Sorry, you are not allowed to sell any Selectsoftnow.com free games on our website, nor charge people to play them. However, you may become an affiliate or partner and sell our software for a commission. Click here.
Q
How do I know when you release a new game on your website?
A
We have a Free Weekly Games Newsletter that keeps you informed about all the latest and greatest games that we release. You will also receive newsletters on special Game related specials that you can buy and play on your computer or on the road without requiring internet access.
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